Return and Cancellation Policy
Our Commitment to Quality
At Flumbee, we take pride in delivering exceptional products to our customers worldwide. Every international order undergoes our rigorous 5-Step Quality Check Process before shipping.
5-Step Quality Check Process for International Orders
Product Inspection
Visual examination for defects or damages
Functionality Testing
Ensuring all features work as intended
Packaging Verification
Confirming correct product and accessories
Documentation Review
Validating order details and shipping information
Final Quality Approval
Manager sign-off before dispatch
International Customers
Returns only allowed in exceptional cases due to our 5-step quality process
Eligible Return Conditions:
- • Product received is damaged during transit
- • Wrong product delivered
- • Manufacturing defects not detected in quality check
Return Timeline:
Refund Amount:
Full Product Price (for eligible cases)
Indian Customers
Return Timeline:
Return Conditions:
- • Product in original condition and packaging
- • All accessories and documentation included
- • Unused and in resaleable condition
Reverse shipping charges will be deducted from refund
Refund Calculation:
Refund = Product Price - Shipping Charges - Processing Fee
Refunds are subject to Flumbee's approval
Cancellation Policy
Free cancellation
International: Within 2 hours
Indian: Within 4 hours
25% handling charges
International orders only
Subject to approval
No cancellation
Standard return policy
applies upon delivery
Non-Returnable Items
• Personalized or customized products
• Products damaged due to misuse
• Items without original packaging
• Products returned after timeline
• Items showing signs of use
• Products beyond initial inspection
How to Initiate a Return
support@flumbee.com
Phone
+91-9041619544
Website
www.flumbee.com/info/contact
Customer Service Hours
Indian Customers
9:00 AM - 9:00 PM IST
(Monday to Saturday)
International Customers
24/7 Email Support
Call back within 24 hours
Quality Assurance Guarantee
Our Promise:
- • 99.8% quality accuracy rate
- • Comprehensive inspection process
- • Photo documentation available
- • Manager approval required
What We Check:
- ✅ Physical condition and appearance
- ✅ Functional performance testing
- ✅ Completeness of order items
- ✅ Proper packaging and protection
- ✅ Documentation accuracy
Important Terms and Conditions
Flumbee reserves the right to make final decisions on all return and refund requests. This policy may be updated periodically with prior notice. All returned products must meet our quality standards for resale.
Thank you for choosing Flumbee!
This policy is designed to ensure fairness for both our customers and our business operations.